FAQS

Quality:

We're big on quality. Small batch roasted, as close to shipping as possible, highest quality beans, socially responsible sourcing. This is the goodest stuff. 

Sourcing of Coffee:

We work to find only responsibly, sustainably, and ethically sourced beans. This means we look into the grower and try to get to know their story. We try to avoid corporate owned farms and prefer family owned farms or coops. We tend to order organic coffees but in order to assure quality, we will always order the best bean for the job. When it comes to the coffee, we only order specialty grade beans.

Specialty Grade Coffee:

We order only specialty grade beans, which is the highest rating coffee can get. To be specialty grade the coffee must be almost entirely free of defects and standout in one attribute. You can learn more at the link below: http://www.coffeeresearch.org/coffee/grade.htm

We change the origin(s) of the blend from time to time as small lots of high quality products come in and out of availability. Our goal is to keep the taste profile of the coffee consistent over time.

Roasting:

Benchwarmer Brew Coffee is small batch roasted. The beans you order have been roasted close to shipping to assure maximum freshness. Once opened, we suggest consuming the beans within 2-3 weeks for ideal taste.

Whole Beans/Ground Beans:

When ordering the coffee beans, you can choose to have the beans come to you whole, or pre-ground. Whenever beans are ground, some of the oils start to deteriorate faster. For the best cup of coffee, we suggest ordering whole beans and grinding them yourselves with a "Burr Mill Grinder." 

Subscription:

You can subscribe to have our beans sent to you regularly. You can set the interval and quantity you'd like to receive. You can also add orders, skip orders, or change delivery address at any time by creating an account. (or click "Account" in the top right of the site). Subscribing gets you 25% off for every shipment.

You will need to Create an Account to manage your subscription. Be sure to use the same email address that you used if you already placed your initial subscription order.

Shipping:

We have negotiated the best rates we can with our carriers. The carriers set the rate at checkout based on what's in your cart. We ship all over the world - build your cart and see what options are available to you based on the weight of the package and where you are shipping to.

Mug Care:

The mugs are dishwasher and microwave safe. As always, dishes that are hand washed tend to last longer.
Benchwarmer Brew Mug disclaimer: The printing on the mug will come off after dishwashing use so please hand wash to maintain the print quality. 

Contact/Order, Privacy, Copyright, Legal, Whatever-You-Need support:

Email us at info@benchwarmerbrew.com we'll help you out! If you need order support, please include your order number.